SERVPRO of Cutler Bay Employee Photos

male employee with buildings in the background

Frank V.

Frank is the owner of SERVPRO of Cutler Bay. He learned about hard work and consistency at a very young age. He has proven over the last fifteen years in the restoration industry that with these two components, you can achieve quality work for your customers. Frank has an extensive background in construction and restoration and is ready to put his knowledge to work while getting the job done with perfection. As a Cutler Bay area-owned and operated company, we not only have a heart for the communities we serve, but our SERVPRO team can mobilize quickly when water, fire, storm, or mold emergencies occur. 

Male employee in a blue shirt in front of a flag and awards

Scott H.

Scott joined SERVPRO of Cutler Bay as our General Manager. He graduated from Georgia Tech in 1996 with a Bachelor of Science in Construction Management and secured his General Contractor license in 1998. He held positions as Vice President of Construction for national homebuilders and enhanced his job knowledge with an Insurance Adjuster license in 2008. Scott entered the Restoration Industry in 2012, holding key positions in Marketing/Business Development and Project Management. His vast background will help our Cutler Bay team deliver exemplary customer service and satisfaction to our residential and commercial customers.

male employee in front of a flag and awards

Don C.

Don is our Large Loss Marketer at SERVPRO of Cutler Bay. He has been involved for over 30 years in real estate development and the construction industry in South Florida. With our Large Loss experience and industry-leading equipment, our professionals can handle the effects of water, fire, mold, storms and flooding emergencies. Don is always committed to getting the job done quickly and professionally for our Cutler Bay area customers.

Yesenia S.

Jessie is our Office Manager at SERVPRO of Cutler Bay and often answers the phone when you call (305) 278-8484 Jessie joined our office staff in 2016 as a job coordinator and her duties include scheduling the production teams on their appointed assignments, ensuring that all documentation is accurate and completed in a timely manner, and all SERVPRO protocols are adhered to. Jessie is large on customer services and meeting their expectations. She sets a great example with a commitment to getting all tasks in the books on time.

Carolina T

Carolina is our SMR Sales and Marketing Rep at SERVPRO of Cutler Bay, a long way from her place of birth in Spain. Her command of several languages allows excellent communication skills in dealing with the diverse population in Southern Florida. Carolina has extensive experience in the real estate field, especially with her involvement with property managers and the malfunctions that often beset commercial and residential properties. She is very excited with the opportunity to work with our SERVPRO team to increase our footprint in our service area through networking with trade groups, agencies, and the general public. Her high energy and commitment are a perfect match as our team moves forward with more and continued successes in the restoration industry.

Felipe A.

Felipe is a Project Manager at SERVPRO of Cutler Bay. He leads the way by example, and a strong personality that is contagious. Felipe's dedication to customer service first brings out the best in our crews as we strive to make "Like it never even happened." He has large loss experience and has taken 30 technicians out of state to assist with storm and hurricane cleanup effort. His experience and training skills make us a better team each day.

Tracie T.

Tracie has been a member of our Business and Marketing Division team since 2018. She is currently our V P of Marketing. Her career path in the disaster restoration industry started in  2010 and has covered all aspects of the business including financing, marketing, and a strong emphasis on exceptional customer service. She is very involved in the local business community attending events at schools, charitable events, The Greater Lantana Chamber of Commerce, The Greater Boynton Beach Chamber of Commerce plus other Cutler Bay  area and business organizations and chambers. She works hard on our program with the First Responders to give back and say ‘Thank You’ for their efforts each month. As a long time resident of South Florida, Tracie works closely with commercial and residential and commercial insurance adjusters and carriers. If your Cutler Bay area home or business suffers storm, flood, water, fire or mold damage, Tracie and our experienced team is ready 24/7 to help.

Gisselle G.

Gisselle has joined the SERVPRO of Cutler Bay team as a Marketing Representative. Prior to joining the restoration industry, her experience included teaching Early Childhood Elementary. Gisselle is a graduate of FIU. Gisselle will be responsible for driving local brand awareness through on-site, and face to face interaction with our clients. We are very excited to have her join our SERVPRO family. Gisselle has earned a reputation as a highly organized team member with an energetic work attitude. If your property suffers storm, flood, water, fire or mold damage in the Cutler Bay area, call our experienced team for a fast response.

Novella B.

We welcomed a new Marketing Representative when Novella joined our team. Prior to working with SERVPRO of Cutler Bay, she was an Early Childhood Teacher in Colombia. Novella brings a hard working and positive thinking attitude to the office each day. Her customer service motto is 'finish what you started’ and make your clients happy. If your Cutler Bay area residential or commercial property experiences water, storm, flood, fire or mold damage, Novella and our experienced team is available to help you recover. 

Sarai Medina

Sarai is a Production Manager at SERVPRO of Cutler Bay since 2020. She has a long list of tasks that she readily performs with a smile.

• Phone contacts with potential customers and technicians out in the field
• Email communications with our customers
• Scheduling appointments on-site between the customers and technicians
• Overseeing of customer files
• Ensuring that all documentation is accurate and completed
• Supervising and completing audits

Sarai was born in Maracaibo, Venezuela, and along with being bilingual, has studied social communications. Add modeling to her impressive resume. She has very outgoing, full of energy, and is a great team player. Her number one priority is to provide excellent customer service for all clients and inquiries. Sarai projects a positive attitude that provides comfort to those suffering losses from water, fire, mold, or storm damage to their properties. She is here to help.

male employee Standing in front of a flag and awards

Nick N.

SERVPRO of Cutler Bay is proud to announce the addition of Nick as a Sales and Marketing Manager. Nick is originally from New York, but South Florida always had a special place in his heart. His twelve-year sales career has led to many achievements and satisfied customers. He is always eager to meet with existing and new clients while building long-lasting relationships. His goal is to provide our clients with comfort during their time of need. Nick is looking forward to helping customers while enjoying the great South Florida weather all year round. If your Cutler Bay area property is damaged by fire, water, or mold, Nick and our highly trained team are ready to help you recover.