SERVPRO of Cutler Bay Employee Photos

Miles Early

Miles is the proud owner of SERVPRO of Cutler Bay. After graduating from Jacksonville University with a BA in Business Management, he returned home to Pittsburgh to help run the family business. "To be successful, you must surround yourself with the best people," his Grandfather's quote Miles took to heart.
After relocating to Boca Raton in 1989 Miles has been committed in four strong business ventures. His MMS company cleaned as many as 40 houses per day of the "Rich and Famous." He then established, owned, and ran an Extermination company before purchasing a national franchise to clean the carpets and fixtures of his upscale clients. This natural sequence of developing diverse companies into a powerful home-oriented cleaning service led to his greatest accomplishment--Four SERVPRO Franchises. This SERVPRO of Cutler Bay outfit has accomplished some significant Large Loss aid. In 2017 we went to Houston after Hurricane Harvey with over 20 technicians and seven trucks from our Green Fleet. We call it, Painting the Town Green." Miles is proud to have SERVPRO ranked in the top 100 of over 1700 SERVPRO franchises. Residential and Commercial property owners have an ally in Miles Early.

Charlie and Riley

The Office Greeters at SERVPRO of Cutler Bay are Charlie on the left, and Riley on the right. They are big on customer service, and with a smile, as they welcome each visitor with a friendly bark and a wagging tail. They like to joke that they are the models for cleanup and restoration services, Riley is the Before and Charlie is the After.

Yesenia S.

Jessie is our Office Manager at SERVPRO of Cutler Bay and often answers the phone when you call (305) 278-8484 Jessie joined our office staff in 2016 as a job coordinator and her duties include scheduling the production teams on their appointed assignments, ensuring that all documentation is accurate and completed in a timely manner, and all SERVPRO protocols are adhered to. Jessie is large on customer services and meeting their expectations. She sets a great example with a commitment to getting all tasks in the books on time.

Don C.

Don is our Marketing Director at SERVPRO of Cutler Bay. He has been involved for over 30 years in real estate development and the construction industry in South Florida. Miles Early, our owner, brought him out of another retirement to expand our brand and to run our Large Loss Division. We anticipate great things from Don who is committed to getting the job done quickly and professionally. Welcome aboard and let's keep our trucks rolling.

Carolina T

Carolina is our SMR Sales and Marketing Rep at SERVPRO of Cutler Bay, a long way from her place of birth in Spain. Her command of several languages allows excellent communication skills in dealing with the diverse population in Southern Florida. Carolina has extensive experience in the real estate field, especially with her involvement with property managers and the malfunctions that often beset commercial and residential properties. She is very excited with the opportunity to work with our SERVPRO team to increase our footprint in our service area through networking with trade groups, agencies, and the general public. Her high energy and commitment are a perfect match as our team moves forward with more and continued successes in the restoration industry.

Felipe A.

Felipe is a Project Manager at SERVPRO of Cutler Bay. He leads the way by example, and a strong personality that is contagious. Felipe's dedication to customer service first brings out the best in our crews as we strive to make "Like it never even happened." He has large loss experience and has taken 30 technicians out of state to assist with storm and hurricane cleanup effort. His experience and training skills make us a better team each day.

Tracie T.

Tracie has been a member of our Business and Marketing Division team since 2018. She is currently our V P of Marketing. Her career path in the disaster restoration industry started in  2010 and has covered all aspects of the business including financing, marketing, and a strong emphasis on exceptional customer service. She is very involved in the local business community attending events at schools, charitable events, The Greater Lantana Chamber of Commerce, The Greater Boynton Beach Chamber of Commerce plus other Cutler Bay  area and business organizations and chambers. She works hard on our program with the First Responders to give back and say ‘Thank You’ for their efforts each month. As a long time resident of South Florida, Tracie works closely with commercial and residential and commercial insurance adjusters and carriers. If your Cutler Bay area home or business suffers storm, flood, water, fire or mold damage, Tracie and our experienced team is ready 24/7 to help.

Gisselle G.

Gisselle has joined the SERVPRO of Cutler Bay team as a Marketing Representative. Prior to joining the restoration industry, her experience included teaching Early Childhood Elementary. Gisselle is a graduate of FIU. Gisselle will be responsible for driving local brand awareness through on-site, and face to face interaction with our clients. We are very excited to have her join our SERVPRO family. Gisselle has earned a reputation as a highly organized team member with an energetic work attitude. If your property suffers storm, flood, water, fire or mold damage in the Cutler Bay area, call our experienced team for a fast response.

Novella B.

We welcomed a new Marketing Representative when Novella joined our team. Prior to working with SERVPRO of Cutler Bay, she was an Early Childhood Teacher in Colombia. Novella brings a hard working and positive thinking attitude to the office each day. Her customer service motto is 'finish what you started’ and make your clients happy. If your Cutler Bay area residential or commercial property experiences water, storm, flood, fire or mold damage, Novella and our experienced team is available to help you recover. 

Sarai Medina

Sarai is a Production Manager at SERVPRO of Cutler Bay since 2020. She has a long list of tasks that she readily performs with a smile.

• Phone contacts with potential customers and technicians out in the field
• Email communications with our customers
• Scheduling appointments on-site between the customers and technicians
• Overseeing of customer files
• Ensuring that all documentation is accurate and completed
• Supervising and completing audits

Sarai was born in Maracaibo, Venezuela, and along with being bilingual, has studied social communications. Add modeling to her impressive resume. She has very outgoing, full of energy, and is a great team player. Her number one priority is to provide excellent customer service for all clients and inquiries. Sarai projects a positive attitude that provides comfort to those suffering losses from water, fire, mold, or storm damage to their properties. She is here to help.